Welcome to SolarBud. We are committed to protecting your privacy and ensuring you have a positive experience on our website and in using our services.
Information We Collect
We collect personal information that you provide to us when you register on our website, express an interest in obtaining information about us or our products and services, or when you participate in activities on our platform (such as contacting us or interacting with the chatbot).
- From Solar Companies: Account details, contact information, billing details, and operational configurations.
- From Prospective Customers: Names, contact details (email, phone), chat transcripts, and project goals provided via our embedded chat widget or contact forms.
- Usage Data: Analytics on how you interact with our platform to help us improve the user experience.
How We Use Your Information
We use personal information collected via our platform for a variety of business purposes described below:
- To provide, operate, and maintain our services.
- To facilitate account creation and logon process.
- To respond to user inquiries and offer support to users.
- To send administrative information to you, such as updates to our terms, conditions, and policies.
- To fulfill and manage orders, payments, and billing.
Data Sharing
We do not sell your personal data to third parties. We may share your data with trusted third-party service providers solely to perform functions on our behalf. These include hosting services, payment processors, email delivery services, and SMS providers. All such third parties are prohibited from using your personal information except to provide these services to us.
Data Storage & Security
We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. Data is encrypted in transit and at rest using industry-standard protocols. However, please remember that we cannot guarantee that the internet itself is 100% secure.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to:
- Request access to your personal data.
- Request correction of incomplete or inaccurate data.
- Request deletion of your personal data.
- Object to the processing of your data.
If you are a customer interacting with a solar company's instance of SolarBud, please contact the solar company directly to exercise these rights.
Cookies
We use cookies and similar tracking technologies to access or store information. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our platform.
SMS & Text Message Communications
By providing your phone number and opting in through our website forms, chat widget, or by texting our business number directly, you consent to receive automated SMS messages from SolarBud and its client solar installation companies. Messages may include: responses to solar enquiries, appointment confirmations, cost estimate summaries, and follow-up messages. This is not a promotional marketing list. Consent is not a condition of purchase. Msg & data rates may apply. Message frequency varies based on your interactions. Reply STOP at any time to unsubscribe. Reply HELP for assistance. For support: hello@solarbudai.com.
Contact Us
If you have questions or comments about this policy, you may email us at hello@solarbudai.com.